Operations
Why fixing customer complaints one by one doesn...
A customer complains that their rental wetsuit was damp and cold. You apologize and give them a dry one. Problem solved.Next week, a different customer, the same complaint. You apologize...
Why fixing customer complaints one by one doesn...
A customer complains that their rental wetsuit was damp and cold. You apologize and give them a dry one. Problem solved.Next week, a different customer, the same complaint. You apologize...
Booking system audit: where leads die between I...
An interested diver sees your Instagram post on a Tuesday evening. By Wednesday morning they have moved on. Something happened in those twelve hours and you have no idea what.This...
Booking system audit: where leads die between I...
An interested diver sees your Instagram post on a Tuesday evening. By Wednesday morning they have moved on. Something happened in those twelve hours and you have no idea what.This...
Why your gear room is losing you money (and wha...
A typical shop has tens of thousands tied up in rental gear that wears out too fast and gets replaced in a panic. Stop fixing leaks one at a time...
Why your gear room is losing you money (and wha...
A typical shop has tens of thousands tied up in rental gear that wears out too fast and gets replaced in a panic. Stop fixing leaks one at a time...